1. Introduction & Scope
This Privacy Policy describes how Pixerr ("we", "us", "our", or "Pixerr") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us in any way.
This policy applies to:
- Visitors to the Pixerr website and platform
- Users who create accounts on Pixerr
- Creators who sell artwork and products through Pixerr
- Buyers who purchase products through Pixerr
- Anyone who communicates with us
By using Pixerr, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.
This is not legal advice. Please consult your own attorney for legal guidance.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name and username
- Email address
- Password (stored in encrypted form)
- Profile information you choose to provide
- Profile images or avatars
2.2 Billing and Payment Information
How billing information is collected depends on how you pay:
- Apple In-App Purchases (iOS): Apple processes payment for app-managed purchases such as memberships, AI tokens, and Print Credits. Pixerr does not receive your Apple payment card details. We may receive purchase and subscription status information from Apple (for example, product identifiers and transaction identifiers) so we can fulfill entitlements.
- Stripe / Stripe Connect (marketplace and some web billing): When you check out through Pixerr’s marketplace checkout or connect payouts, Stripe may collect billing address and payment method details. We may store transaction history and, when required for creator payouts, tax identification information you provide to Stripe.
Note: Pixerr does not store full credit card numbers. Card payment details for Stripe checkout are handled by Stripe under Stripe’s privacy and security practices. Apple payment card details for In-App Purchases are handled by Apple under Apple’s privacy and security practices.
2.3 Usage Data and Analytics
We automatically collect information about how you interact with Pixerr:
- IP address
- Browser type and version
- Device information (type, operating system, screen resolution)
- Pages visited and time spent on pages
- Clickstream data
- Referring website addresses
- Search queries within the platform
2.4 Content Uploaded by Users
When you upload Content to Pixerr:
- Artwork, images, and digital files
- Product descriptions and metadata
- Shop/store information
- User-generated content such as reviews, comments, or messages
2.5 Communications
When you contact us or interact with our services:
- Customer support communications
- Email correspondence
- Feedback and survey responses
3. How We Use Information
3.1 To Operate the Service
- Create and manage your account
- Process transactions and payments
- Facilitate sales between Creators and Buyers
- Display your Content and profile on the Platform
- Enable communication between users
3.2 To Process Payments
- Process purchases and sales
- Facilitate payouts to Creators
- Handle refunds and chargebacks
- Comply with financial regulations
3.3 To Send Transactional Emails
- Account verification and password resets
- Order confirmations and receipts
- Payment notifications
- Important service updates
3.4 For Security and Fraud Prevention
- Detect and prevent fraud, abuse, and illegal activity
- Verify user identity
- Protect the security and integrity of the Platform
- Enforce our Terms of Service and policies
3.5 For Product Improvement and Analytics
- Analyze usage patterns to improve the Platform
- Develop new features and services
- Conduct anonymized analytics and research
- Personalize your experience (e.g., recommended products)
3.6 For Marketing (with your consent)
- Send promotional emails (you can opt out at any time)
- Display targeted advertisements
- Conduct marketing campaigns
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on Pixerr and store certain information. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function (e.g., authentication, shopping cart)
- Analytics Cookies: Help us understand how users interact with the Platform
- Preference Cookies: Remember your settings and preferences (e.g., theme, language)
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
4.2 Third-Party Analytics
We may use third-party analytics providers configured for the Platform to help us analyze how users use the Platform. These providers may use cookies and similar technologies to collect information about your use of the Platform.
4.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.
5. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
5.1 With Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment Processors: Apple (for applicable iOS In-App Purchases) and Stripe / Stripe Connect (for marketplace payments and creator payouts) to process transactions and fulfill entitlements
- Fulfillment Services: Printful and similar services to fulfill physical product orders
- Email Providers: To send transactional and marketing emails
- Hosting Providers: To host and store data
- Analytics Providers: To analyze usage and improve the Platform
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 When Required by Law
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Respond to legal requests (subpoenas, search warrants, etc.)
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Prevent fraud or illegal activity
5.3 In Business Transfers
If Pixerr is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes (e.g., transaction records, tax compliance).
7. Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. User Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service
- Opt-Out: Opt out of marketing communications or certain data processing
- Restriction: Request restriction of processing of your information
To exercise these rights, please contact us at support@pixerr.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
You can also update your account information directly through your account settings on the Platform.
9. Children's Privacy
Pixerr is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@pixerr.com, and we will delete such information.
If you are between 13 and 18 years old, you may use Pixerr only with the consent and supervision of a parent or legal guardian.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.
By using Pixerr, you consent to the transfer of your information to these countries. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and disclose
- The right to delete personal information (subject to exceptions)
- The right to opt-out of the "sale" or "sharing" of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at support@pixerr.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the version and effective date
- Sending an email notification (for significant changes)
Your continued use of Pixerr after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@pixerr.com
Contact us by email at support@pixerr.com. A mailing address for formal legal notices will be provided upon request at that email.
