Ask Pixerr (chat assistant)

You should get a plain-language answer about making designs, putting them on products, adding them to your store, and checkout — not a wall of technical detail.

• The chat panel opens and you can scroll past the welcome suggestions.
• While it is thinking, the status text keeps changing instead of freezing on one word.

You should get real products from the live Pixerr Studio catalog — mugs, phone cases, desk calendars, posters and canvas, puzzles, pillows, holiday ornaments and stockings, pet bandana collars, printed shirts, printed socks, digital downloads, coloring books, and more — not a vague “phone cases, mugs, and more.” Stickers are not available yet, so they should never be suggested. Pet products that have not launched (bowl, leash, sweater) should not be offered either. See Creating Products for the full list.

You should get your real balance, or a pointer to check your dashboard — never an invented number.

Starter suggestions on an empty conversation:

• Everyone: Start a side hustle, Create wall art, Digital download ideas, Explain Pixerr Studio
• Signed in, you also get: Product example

Once you start chatting, signed-in creators may see more suggestions such as Improve my store and Plan a product pack. Signed-out visitors may also see Product pack ideas.

You should get creative digital-only product ideas: single image downloads, coloring books, wallpaper packs, themed pack concepts — not a list of physical products like ornaments, pillows, and mugs.

This asks something different, so you should get the full catalog: physical product names plus digital types.

You should get a short reply (“Opening Image gallery.”) and then land on your gallery in the Designer. The chat may close while the page opens.

Your live shop opens in a new tab, at an address like pixerr.com/shops/your-shop-name. If you are signed out, you should get a sign-in prompt — never a broken link.

Opens your token and plan settings.

Opens Store Setup. Other popular destinations: Store tools, Dashboard payouts, Help center, and Artwork Creator.

Ask Pixerr should not pretend the mug already exists. Because generating costs tokens, you get a confirmation step first.

• You see a short plan: what it will make and roughly how many tokens it costs.
• You click Confirm.
• A card appears with your artwork thumbnail and a product mockup.
• Two big buttons sit at the top: Buy now and Sell this.

Same flow, but the plan should mention a transparent image, and the preview should show a checkerboard behind the art where that makes sense.

Works for the calendar types Pixerr offers. If you ask for something that does not exist yet, such as a 2026 wall calendar, you should be told what is available (a desk calendar, for example) rather than “we don’t support products.”

You should get an honest answer with close alternatives — a shirt or sweatshirt, for example — instead of a flat “unavailable.”

Same confirm-then-mockup flow as mugs. Pillows should also show up under Try another product and in the list of what you can create.

You should get a real ornament mockup shaped like the ornament — not your art dropped onto a flat poster. Confirm the plan before any tokens are spent.

The pet bandana collar is live, so you should get a bandana preview. Pet products that have not launched (bowl, leash) should not be offered.

What you do: Click Buy now on the preview card (or say “I want to buy this mug”).

• A brief “thinking” message, then your browser opens Stripe’s checkout page. Payment always happens on Stripe, never on a card form inside the chat.
• If the product was not in your store yet, Pixerr sets it up behind the scenes first, then opens checkout for the variant you picked.
• After you pay, you land back on Pixerr and Ask Pixerr should open and confirm the payment, with an order reference when one is available.
• If you cancel checkout, you come back to Pixerr with a friendly “cancelled” message and your preview is still in the chat.

Or click Sell this on the card.

• You may be asked to confirm first.
• After you confirm, a success card appears with View product page (opens your live listing in a new tab), View your store, and buttons for editing or adding variations.
• The reply usually includes a clickable link to the same product page.
• The original preview card gains a View product page button once the product is in your store.
• Clicking Sell this again should tell you it is already in your store, not create a duplicate.

You should get the full variant set (sizes, colors, and so on), not just the single mockup you are looking at.

Or click Publish on the preview card, which appears once the product is in your store.

• You get a confirmation step, then a success message — or a clear explanation if your store or the listing is not eligible yet.
• Publishing does not replace adding to your store. If the product is not in a store yet, you should be told so plainly.

If the preview belongs to a different shop, nothing should be quietly published in the wrong place. You should be offered a store switch, an add-to-store step in the shop you named, or a clear “that product isn’t in this shop” message.

You should get a card listing your real products, each with a button that opens its live product page — not plain text links pointing at the wrong address.

Or tap the Generate social posts or My product links suggestion once you have products in your active shop.

• Ask Pixerr should look up your real products before writing anything.
• The copy should use your actual product page links and real product names — never made-up ones.

Once the mug is in your store, you should get its real product page link, and it should be clickable right in the chat — for example /shop/doggy-mugs/monday-mug.

You should hear the name of your active artwork collection, how many images it has, and your recent mockups. That is not the same thing as a product grouping in your shop, and the two should not be confused.

You should get a summary of your drafts — previews that are not in your store yet, and store products that are not public yet — matching the draft count on the workspace panel.

Or click Continue on the workspace panel, which fills this line in for you. You should get the same collection images on a new product type, not a brand-new collection.

You should get a real description of your current preview: what product it is, whether it is in your store, and whether it is public — not a guess.

You should get a gallery picker card with numbered thumbnails, 1 through 5.

• The thumbnails sit in a tidy grid with even spacing — not tiny cramped squares with wrapped titles.
• If you have no preview open yet, Select just tells Ask Pixerr which image you mean.
• If a preview is already in the chat, Apply to preview redraws that mockup with the image you picked.
• On a product with a front and a back, tiles also offer Apply to front and Apply to back.

That image becomes your current artwork. If a preview is open, the mockup updates, with a confirmation step when it costs tokens. The gallery picker should not stay stuck at the top of every following reply.

You should get a confirmation plan and a preview card marked Awaiting confirmation — not a finished mockup, and not “I’ve created a mockup…” until you click Confirm.

Once your artwork is picked, you should get one batch plan card listing all three products and the token estimate. Confirm once and you get a preview card for each.

You should get a draft card with a title, description, and tags. Tap Apply to preview to save it onto your preview. This does not touch pricing.

On a preview that is not in your store yet, the name changes right away. Once the product is in your store, you get a confirmation step first, because changes to a live listing are riskier.

You should get a count of untagged products in your active shop, broken down by product type (mugs, posters, and so on).

You get a proposal card with suggested tags for up to five products at a time. You can revise or skip any of them, then confirm once to apply the whole batch.

You get a confirmation step, then the back matches the front placement. On a mug, you should be told there is only one wrap-around surface.

Use Apply to back on a gallery tile, or just say it. Only the back changes.

Or click Share on a preview card or in the workspace panel, which defaults to launch-style copy.

• A Share copy card appears, labelled with the channel: Reddit, X, Instagram, email, launch announcement, or product description.
• Copy text puts the draft on your clipboard.
• If the product is not public yet, the card is marked preview-only, the draft still includes your product page link, and you are reminded to publish before shoppers can see it.
• Published listings include the full public link in the draft.

You get promo copy for the whole collection, which can point at your public collection page once it is live.

Or try “expand this collection” or “same style, different pose.”

• You should be expanding your existing collection, not starting a new one from scratch.
• The confirmation step shows the token estimate and which image the new batch is based on.
• After you confirm, a progress card runs and the new thumbnails join your collection in the same style.

What to expect:

• A confirmation step showing the page name and description.
• After you confirm, a card with View public page. You can open it as the owner even before visitors can see it.
• A social preview image is created automatically, so the link looks good when you share it.

Everything you made from that collection gets published together. If some products cannot go public yet, you should be told exactly which ones and why — for example, your store is not live yet.

Confirm, then you get a pillow mockup card with the same Buy now, Sell this, and Try another product buttons as a mug.

You should get a real holiday ornament, and the mockup should follow the ornament’s shape — not your art on a flat poster.

The pet bandana collar is live. Pet bowl, leash, and sweater have not launched, so they should not appear in product lists or under Try another product.

If you already have a mug or a collection mockup, your existing artwork gets reused and you get a new preview card for the stocking.

Or click Center on the card.

• The mockup updates, and the small “source artwork” thumbnail beside it stays exactly the same.

Or click Fit safely. Your design lands well inside the printable area, with nothing cut off.

Or click Expand 5%. Only the layout on the product changes.

Or use Rotate left and Rotate right in the card’s extra actions menu.

Or click Prep: fit margin. Your source artwork changes, and the mockup refreshes to match.

This shrinks the image itself. That is different from “Shrink 5%” on the mockup, which only changes how big your art looks on the product photo.

Or click Fix transparency on the card.

• You get a confirmation step, because this spends tokens.
• After you confirm, you get new artwork and an updated mockup.

You should get fresh artwork, not just a nudged mockup.

What you do: Click Open in Studio on the preview card.

• Pixerr Studio opens with your artwork and product already loaded.
• You can fine-tune the placement, run print prep, and save.
• When you close Studio, your mockup in the chat should update to match what you left behind.

Or use Fine-tune in Studio in the card’s extra actions, which can open Studio straight into placement editing.

Or click Try another product.

• Your existing artwork gets reused whenever possible, which saves tokens.
• You get a new preview card for the poster.

You should get the product you were just working on, not an old unrelated design. See also Continuity for “what did we just make?”

What you do: Attach or upload an image in the chat.

• A card confirms the upload worked, and shows the size and shape when it can.
• You pick a product — a mug, a phone case, whatever you like.
• A preview card appears with Buy now, Sell this, and Open in Studio.

You should be pointed to another product type, or to Try another product once you already have a preview.

What to expect:

• A style picker, if you have not chosen a style yet.
• You pick watercolor, or just say the style out loud.
• Say “give me ideas” and you get several concept titles.
• Pick a concept, get a plan for 1 to 6 images, confirm, watch the progress, then see the thumbnails.
• Then say “put these on mugs” to get a plan, confirm it, and get your product previews.

Once a style is set, it should simply change. The style picker should not reappear unless you ask to browse styles.

You can generate 1 to 6 images at a time in chat. If you do not say a number, you should be asked.

Once your thumbnails exist, you should get mockups of the same images — not a restart of style and concept picking. Mock all in the workspace panel should use the product you named.

See Creative collection pages.

You should get a Your storefronts card listing every shop with its shop name, how many public products it has, how many gallery images it has, Active and Default badges, and a Switch to… button on each. The written reply should mention both product and image counts.

You should get your store title, shop name, description (or “not set”), public product count, and image count, plus a store details card listing every profile field, including your tagline if you have one, and your store’s status.

You should get the active shop’s name, address, description, product and image counts, and whether it is live — plus a store details card with Open shop, View products, and Switch store.

You do not have to type the name exactly. After the switch:

• A short reply: “Switched to Doggy Mugs.”
• A store details card for the shop you moved to.
• The workspace panel updates to Doggy Mugs, and recent previews filter to that shop.
• Your Designer and Dashboard should show the same active shop when you open them.

If you have both “Doggy Mugs” and “Doggy Dogs,” neither should be picked for you silently. You should get a clarifying question, or the list of your shops again.

You get a card listing the top products in your active shop. Each row opens that product’s live page in a new tab — the product address, not the shop home address.

You get a confirmation card showing exactly what will change. After you click Confirm, the reply and the updated store details card show your saved title, description, shop name, and counts.

Both the title and the shop name in your address change together. Shop names in addresses are always lowercase with hyphens. If the name is already taken, you should be told — nothing is quietly overwritten. After you confirm, the details card shows your new shop name and full shop link.

After you upload or pick a gallery image, it becomes your shop profile image, and your creator avatar too if you ask. There is no separate confirmation step here, and you should only be told it worked after it actually saved.

You get a confirmation step, then your new shop. If you are already at your plan’s shop limit — Creator allows 2, for example — you should get a clear message with an upgrade link, not a generic error.

You should be told plainly that moving products between storefronts is not supported, and offered the alternative: switch to the other shop, then use Sell this to create the product there. Never a fake “moved” confirmation.

You should get a calm explanation of your Stripe payout setup — what is missing and what to click — not a lecture.

You get your real, current status, and a setup card if anything is still restricted.

You get a checklist: store image, products, Stripe, email verification — based on your actual account.

You should never be told you are live unless your store really is published.

You should get a confirmation step first. Nothing should say the sale is running until you confirm it.

(Answering when it asks how long.) You should get a real 2-minute countdown sale, not just an “OK” with nothing behind it.

The flash sale stops and you get confirmation that it is off.

You get a draft pack card, you confirm, then the pack is saved. Nothing should claim it is saved before you confirm.

Same draft-then-confirm pattern for wallpaper packs.

The card may show the mockup as still pending. You can retry it or open Studio, and your artwork should still be safe either way.

What you do: Click retry on the mockup, if it is offered.

The mockup image refreshes without regenerating your whole design.

If your preview still exists, you should get it back with a real description — not “I don’t know.”

What you do: Refresh your browser part-way through, after making a collection and some mockups.

Your chat history comes back, and the workspace panel still shows the same active collection and recent previews.

While a confirmation step is showing, Cancel drops it with no tokens spent and no products created.

What you do: Open Ask Pixerr while logged out and ask a simple question.

You get a few answers, then a prompt to sign in before you can create products, buy, or sell.

What you do: Sign in and repeat “Put my design on a mug.”

The full flow works: confirmation step, then your preview card.